Internship Report
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Customer Service Practices of Machhapuchchhre Bank Limited (Internship Report)

This internship report about the customer service practices of Machhapuchhre Bank Limited highlights the bank’s background and the intern’s overall experience during the internship period.


The internship program provides an opportunity to provide practical knowledge along with an academic program. During the internship period, the Intern got an opportunity to explore theoretical knowledge in a real working environment.

An intern was assigned to various departments for various tasks in the department like proper filling, making checkbooks, printing out customer bank account statements, sorting the cash, and distributing share certificates. The internship is a golden opportunity for students to learn in a country like ours where people hardly get access to the practice field while studying.

The main purpose of the internship program is to help the students by allowing them to be practically involved in the activities carried out by the bank daily. Customers are the bank’s main priority and largest asset. The internship has served as a guide to managing banks, financial institutions, related parties, shareholders, the general public, etc.

It has provided us an opportunity to gain practical exposure to the real banking world and obtain some experience that acts as a stepping stone before entering into the professional world hence, enhancing our personal skills and capacity and developing managerial skills and behavior.

It has helped in improving people skills, human skills, and analytical skills. It has also helped in develop the ability to work under pressure, to know how to handle customers of different natures, and how to work in a team.


Report Title: Customer Service Practices of Machhapuchchhre Bank Limited

Prepared By: Sachin Poudel

Degree: Bachelor

Program: Bachelor of Business Administration (BBA)

Specialization: Banking and Finance

College: Birendra Multiple Campus

University: Tribhuvan University

Year: 2022


Customer Service Practices of Machhapuchchhre Bank Limited | Internship Report | 2022

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Note: This internship report (work experience article) was prepared by Mr. Sachin Poudel for the partial fulfillment of the requirement for the degree of Bachelor of Business Administration (BBA). So, it is advised to use this report only for reference, or as guidance. Copying or practicing plagiarism is strictly forbidden.


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