Internship Report
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Functions of Customer Service Department of Nepal SBI Bank Limited (Internship Report)


During the whole period of the internship, the intern learned a lot about the banking operation of Nepal SBI Bank Limited in particular. In a review of this internship at Nepal SBI Bank, Narayangarh Branch has been an excellent and rewarding experience. The intern has been able to meet and build a network with so many people that may help the intern to get opportunities in the future. The intern got the opportunity to know about functions and activities performed in different departments. Intern got an insight into professional practice.

The internship at NSBL helped me to gain in-depth knowledge about the real working environment, interpersonal and communication skills, organizational culture and behavior, professional qualities, and building spirit as well as working samples of commercial banks. During the internship, I learned many aspects other than banking as socializing makes the working environment friendlier. I also learned the importance of behavioral issues. The customers are to be treated properly and friendly way for their full satisfaction. This will help the bank to achieve success by creating loyal customers and retaining them.

In conclusion, it can be conveyed that CSD is the most sensitive department. It is very much clear that the bank realizes a huge part of income through customer satisfaction. Although other departments also play a sensitive role in the success of the bank, huge credit goes to the customer service department as it gives the first impression to the customers. Hence, the bank must analyze such factors to gain success in the future period through fulfilling customers’ needs and demands. And finally, I knew about various activities of CSD. The meaning of professionalism was only understood through it.


Report Title: Functions of Customer Service Department of Nepal SBI Bank Limited

Prepared By: Manish Gharti

Degree: Bachelor

Program: Bachelor of Business Administration (BBA)

Specialization: Banking and Finance

College: Birendra Multiple Campus

University: Tribhuvan University

Year: 2022


Functions of Customer Service Department of Nepal SBI Bank Limited | Internship Report | 2022



Note: This internship report (work experience article) was prepared by Mr. Manish Gharti for the partial fulfillment of the requirement for the degree of Bachelor of Business Administration (BBA). So, it is advised to use this report only for reference, or as guidance. Copying or practicing plagiarism is strictly forbidden.

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Founder and Author at Superb Future. Binod Babu Aryal is a student of Business Administration with a specialization in Sales and Marketing Management. He possesses a visionary outlook, making him an invaluable asset to the company. Furthermore, he serves as a strategic partner for the competition and is always keen on exploring the secrets of the business world. "Everyone is a marketer, whether you are a businessman or a homemaker!"


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