Internship Report
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Customer Service Activities of Kumari Bank Limited (Internship Report)

This internship report about the customer service activities of Kumari Bank Limited highlights the bank’s background and the intern’s overall experience during the internship period.


Banks and financial institutions play a vital role in the development of the economy. The banking industry is one of the booming and most profitable sectors of the economy. There has been massive growth and demand for banking products and services. KBL is one of the most hard-working commercial banks that is dedicated to serving their valued customers with excellence.

KBL is committed to contributing directly or indirectly to the economic growth of the country by being a prominent player in the banking and financial sector. During this internship period, the intern learned a lot about the banking activities and banking operations in the Nepalese market, about KBL in particular. This report has made interns know about the various kinds of customer services that KBL has been offering. The internship has been fruitful in many ways to intern.

It was a great experience working as an intern at KBL. The working environment was benevolent and there was good communication, healthy competition, and healthy relationships between the personnel of KBL. Each and every staff of KBL was totally professional, and there was a family environment making the overall internal working environment delightful to work with. Working at KBL as an intern was a great opportunity to develop conceptual and analytical knowledge about the banking sector in Nepal. Thus, the knowledge and experience endowed with this study will surely be constructive towards the pavement of the intern’s career and professional life.

During my internship what I also analyzed is that the bank is good at providing good customer service. Customers always seek quality service at their convenience. Customers have preferred Kumari Bank mainly due to its brand image, branch facilities, and service quality. They expect this bank to rise even more to become the leading bank in service quality. Improvements have to be made from time to time in order to sustain the satisfaction level of customers and push the bank to a continuous growth path.


Report Title: Customer Service Activities of Kumari Bank Limited

Prepared By: Mukesh Karki

Degree: Bachelor

Program: Bachelor of Business Administration (BBA)

Specialization: Banking and Finance

College: Birendra Multiple Campus

University: Tribhuvan University

Year: 2022


Customer Service Activities of Kumari Bank Limited | Internship Report | 2022

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Note: This internship report (work experience article) was prepared by Mr. Mukesh Karki for the partial fulfillment of the requirement for the degree of Bachelor of Business Administration (BBA). So, it is advised to use this report only for reference, or as guidance. Copying or practicing plagiarism is strictly forbidden.


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Founder and Author at Superb Future. Babu is a student of Business specializing in Sales and Marketing Management. "Everyone is a marketer, whether you are a businessman or a homemaker."


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