Internship Report
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Customer Service Activities of Nepal SBI Bank Limited (Internship Report)


An internship is a unique aspect of education that integrates study with planned and supervised career-related work experience. It is a short-term training conducted in an organization where theoretical knowledge is practically implemented. The Graduating Students conduct an internship in their final semester depending upon the course adopted. The internship report is submitted as per the requirement of the Bachelor in Business Administration (BBA) course, which comprises 8 critical credit hours. The main objective of the study is to help the intern expose theoretical knowledge gained inside the classroom to the real working environment. The internship program also helped me to understand the activities performed by various departments as well as the working principles of banks. The intern conducted an internship in NSBL for a period of two months. The internee gained practical experience and knowledge about the work environment during the internship.

During the course of the internship, the internee performed the duties assigned to her under the guidance and supervision of the supervisor. The intern was able to gain knowledge about the customer service department of the bank. The intern also learned about work responsibility, work ethics, and culture in the workplace. The internee also learned about time management and communication skills which are very important for doing a job properly.


Report Title: Customer Service Activities of Nepal SBI Bank Limited

Prepared By: Nirma Kumari Kohar

Degree: Bachelor

Program: Bachelor of Business Administration (BBA)

Specialization: Banking and Finance

College: Birendra Multiple Campus

University: Tribhuvan University

Year: 2022


Customer Service Activities of Nepal SBI Bank Limited | Internship Report | 2022

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Note: This internship report (work experience article) was prepared by Ms. Nirma Kumari Kohar for the partial fulfillment of the requirement for the degree of Bachelor of Business Administration (BBA). So, it is advised to use this report only for reference, or as guidance. Copying or practicing plagiarism is strictly forbidden.

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Prajwal Sharma
Social Entrepreneur on Digital Platforms with Marketing and Finance background.