Internship Report
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Customer Service Practices of Global IME Bank Limited (Internship Report)

This internship report about the customer service practices of Global IME Bank Limited highlights the bank’s background and the intern’s overall experience during the internship period.


By offering contemporary banking services, GIBL is devoted to its clients’ pleasure. The bank is similarly dedicated to the nation’s economic development at the same time. To meet people’s needs, the bank aspires to cover every rural and urban area in Nepal. With its wide branch network and global links, the bank can conduct financial business between any location in the nation and anywhere in the globe.

The bank has gained the honor of providing services to practically all of the major corporate entities in the nation, and it holds one of the top places among banks in Nepal. The bank is still working to serve as many customers as it can. It is dedicated to providing clients with high-quality goods and services at all times. All customers are handled as valued clients and with the utmost politeness. Additionally, the bank seeks to build enduring relationships with its customers.

One of the top commercial banks in Nepal, GLOBAL IME Bank seeks to distinguish itself as a forward-thinking, cost-efficient, and client-focused organization by offering its clients a full range of financial services. Interns at GLOBAL IME had plenty of opportunities to learn about the host organization’s core operations during their two-month internship. They also had the chance to work with a variety of knowledgeable staff members from a variety of backgrounds and occupations, which gave them an experimental learning environment.

The study refers to the Customer Service Department (CSD) which deals directly with the customer’s inquiries, handling complaints and service distribution, and also the credit department where procedures for giving different kinds of loans are learned. Through a variety of customer-focused goods and services, GLOBAL IME can keep a close relationship with its customers.

Before the internship, my knowledge was limited to books. The theoretical knowledge gained about customer relationships was implemented in practical banking settings. The internship has worked on the development of communication and interpersonal skills of the intern. The Intern has also learned that behavioral issues are most important inside the organization.

In conclusion, it can be conveyed that CSD is the most sensitive department. It is very clear that the bank realizes a huge part of income through customer satisfaction. Although other departments also play a sensitive role in the success of the bank, huge credit goes to the customer service department as it gives the first impression to the customers. Hence, the bank must analyze such factors to gain success in the future period through fulfilling customers’ needs and demands.

It was a great opportunity to serve as an intern in such a successful bank. It was a learning-by-doing kind of opportunity and had been successful in making a change within myself. The intern is very pleased to conclude that GLOBAL IME is one of the best banks with a friendly environment and excellent customer service. So, I would say that it is your bank delivering the best financial products.


Report Title: Customer Service Practices of Global IME Bank Limited

Prepared By: Arun Koirala

Degree: Bachelor

Program: Bachelor of Business Administration (BBA)

Specialization: Banking and Finance

College: Birendra Multiple Campus

University: Tribhuvan University

Year: 2022


Customer Service Practices of Global IME Bank Limited | Internship Report | 2022

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Note: This internship report (work experience article) was prepared by Mr. Arun Koirala for the partial fulfillment of the requirement for the degree of Bachelor of Business Administration (BBA). So, it is advised to use this report only for reference, or as guidance. Copying or practicing plagiarism is strictly forbidden.


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Founder and Author at Superb Future. Babu is a student of Business specializing in Sales and Marketing Management. "Everyone is a marketer, whether you are a businessman or a homemaker."


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