Internship Report
Courtesy/ free pik

Customer Service and Operation Activities of Nepal Credit and Commerce Bank Limited (Internship Report)

This internship report about the customer service and operation activities of Nepal Credit and Commerce Bank Limited highlights the bank’s background and the intern’s overall experience during the internship period.


During the internship period at NCC Bank Ltd, I achieved real-life job experience, which is very important for any outgoing student; they have to compete in the competitive market and should prove themselves competent. During the internship, the theoretical knowledge learned in college was implemented practically as the Nepalese banking and financial industry has gone through a long process over the last decade. The services and technologies are ever-increasing in this field. The bank has been positioning itself in different ways.

The working environment of the bank is entirely satisfactory. Conceptually, there is a hierarchy barrier within the bank, but practically, the hierarchical boundary seems negligible. It is working to make its image and a distinct position in the market. NCC Bank has been a forerunner in Nepal’s banking sector, serving the customer’s needs since 1996. My observation at the bank made me believe its slogan, “Your Business Bank,” has been justified. NCC Bank will surely put a formidable challenge to its competitors while providing even improved services in the domestic market. There is a good relationship with the customers, which attracts them to cross-selling products and services.

The NCC Bank has been trying to add milestones in the Nepalese banking sector. The NCC Bank has developed a product demanding the challenges of today’s banking industry. The development and services of NCC Bank are Mobile Banking, Internet banking, Visa Debit Cards, different loan and payment modes, etc.

The NCC Bank has an excellent public impression because of the fast and reliable services provided by the department. Moreover, the general relation of the NCC Bank is also impressive. The customers are also very good at responding. Overall, customers are satisfied with the service NCC Bank provides.

While interning at the NCC Bank, interns got an excellent opportunity to learn the basic functioning of banks and finance, especially customer service, ATM card handling, customer dealing, and remittance. Besides these, the intern learned lessons from this internship to handle the situation, get familiar with work life, participate in problem-solving, etc. Moreover, it was an excellent opportunity to learn practically at the NCC Bank, and the knowledge gained will be helpful in the future.


Report Title: Customer Service and Operation Activities of Nepal Credit and Commerce Bank Limited

Prepared By: Namika Lamichhane

Degree: Bachelor

Program: Bachelor of Business Administration (BBA)

Specialization: Banking and Finance

College: Birendra Multiple Campus

University: Tribhuvan University

Year: 2022


Customer Service and Operation Activities of Nepal Credit and Commerce Bank Limited | Internship Report | 2022

Preview PDF


Note: This internship report (work experience article) was prepared by Mrs. Namika Lamichhane for the partial fulfillment of the requirement for the degree of Bachelor of Business Administration (BBA). So, it is advised to use this report only for reference, or as guidance. Copying or practicing plagiarism is strictly forbidden.


More Internship Report:

Customer Service Activities of Kumari Bank Limited (2022)

Functions of Customer Service Department of Nepal SBI Bank Limited (2022)

Sales and Marketing Department of Surya Kiran Fiber Industry (2022)

Previous articleCustomer Service Activities of Kumari Bank Limited | Internship Report | 2022
Next articleCustomer Service Practices of Machhapuchchhre Bank Limited | Internship Report | 2022
Founder and Author at Superb Future. Babu is a student of Business specializing in Sales and Marketing Management. "Everyone is a marketer, whether you are a businessman or a homemaker."


Please enter your comment!
Please enter your name here